ENERGY

Financial management: Relationship with users

Company belonging to a European multinational. Provider of Electric Energy of the city of Rio de Janeiro.
It had large volumes of late payments and litigation.

• JRM Contribution

We analyze and implement communications strategies to resolve disputes and retain the customer.
The implemented process handled an average of 7,500 clients per month.
Thanks to the defined strategies were resolved on average 50% of disputes with 70% of contacts.

Financial management: Relationship with users

Company belongs to a European multinational. Provider of Electric Power in the State of RJ outside the capital.
There were large volumes of late payments.

• JRM Contribution

After analyzing, the JRM followed the implementation of automation tenologies to solve the problem.
These solutions treat an average of 10,000 customers with a delay per month, that is, over 1 million calls / year.
It resulted in a high performance in working capital improvement;